{"id":39,"date":"2022-08-11T12:13:22","date_gmt":"2022-08-11T10:13:22","guid":{"rendered":"https:\/\/nextbike-live.pluspol-networks.de\/niederoesterreich\/faq\/"},"modified":"2022-08-11T15:54:56","modified_gmt":"2022-08-11T13:54:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.nextbike.at\/niederoesterreich\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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\n Frequently Asked Questions <\/h1>\n
\n You want to learn more? Find the most frequent questions about nextbike Nieder\u00f6sterreich here. <\/div>\n <\/div>\n <\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_type=”ppi_bg_black” full_width=”stretch_row”][vc_column]

Classics<\/h3><\/div>
<\/i>How does nextbike Nieder\u00f6sterreich work?<\/h6>

Register easily and for free via app or website. Bikes can be rented via the nextbike app.<\/p>\n<\/div>

<\/i>How can I contact the customer service?<\/h6>

You can reach the nextbike Nieder\u00f6sterreich customer service at 02742 22 99 01<\/a>, nextbike@radland.at<\/a> or via App Support function.<\/p>\n<\/div>

<\/i>The frame lock does not open. What shall I do?<\/h6>

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.<\/p>\n

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.<\/p>\n<\/div>

<\/i>How do I activate my customer account?<\/h6>

To activate your customer account, you must provide a means of payment. This will be verified by debiting \u20ac1. This is not a fee, the \u20ac1 will be available to you later as rental credit. The possible payment methods are displayed in the app or on the website.<\/p>\n

After successfully debiting your credit card, Apple Pay, Google Pay or cell phone bill, your customer account will be activated immediately.<\/p>\n<\/div><\/div>

<\/i>How to avert a 20 \u20ac fine for improper return?<\/h6>

If you have returned a bike improperly, you can avert the usual fee of 20 \u20ac by renting the bike again and returning it properly. The successive rentals of the same bike are merged.<\/p>\n

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20\u20ac fine will be waved.<\/p>\n<\/div>

<\/i>I have discovered an incorrect debit in my customer account, what can I do?<\/h6>

Please contact our customer service by app, hotline or email to correct any miscalculations. Please provide us with all necessary information about the rental \/ tariff \/ customer account in order to be able to understand the case. Our customer service can be contacted via app under support, via the hotline stated in the footer of the system’s website or via nextbike@radland.at<\/a>.<\/p>\n<\/div>

<\/i>Where can I return my bike?<\/h6>

In Lower Austria, bikes may only be returned to official nextbike stations in participating municipalities. You can easily see where the nearest station is located on the location map in your nextbike by TIER app or on the website.<\/p>\n

Participating municipalities are stated here<\/a><\/em>.<\/p>\n

Bikes may only be returned to the system in which they were rented. The following stations in Vienna are excluded from this: BHF Liesing, H\u00fctteldorf BHF U4 (Franz Schimonpark), U6 Perfektastra\u00dfe and Stammersdorf\/Bahnhofsplatz. These locations are so-called “”twin stations””, where nextbike bikes from Lower Austria can be returned, too. Virtual WienMobil stations are also set up at these locations so that you can switch to a WienMobil bike if you want to continue cycling in Vienna.<\/p>\n

If nextbike bikes are returned illegally in Vienna or Burgenland outside the locations listed above, an additional service fee of \u20ac20 will be charged.<\/p>\n<\/div>

<\/i>How can I register?<\/h6>

You can sign up for free via the website or app.<\/p>\n<\/div><\/div><\/div>

Registration<\/h3><\/div>
<\/i>Why do I have to debit 1 \u20ac although the registration is for free?<\/h6>

To verify your payment method and to activate your account, your bank account will be debited with 1 \u20ac. However, this is not a registration fee, but can be used as your starting credit.<\/p>\n<\/div><\/div>

<\/i>How can I register?<\/h6>

You can sign up for free via the website or app.<\/p>\n<\/div><\/div><\/div>

Customer account<\/h3><\/div>
<\/i>Why was my account deactivated?<\/h6>

Probably open sums could not be debited from your bank account or there is no means of payment deposited. Please check this in your customer account and contact customer service if in doubt.<\/p>\n<\/div>

<\/i>How can I change my phone number?<\/h6>

To change your phone number, please contact our customer service at nextbike@radland.at<\/a>. Send the email from the email address you use for your account.<\/p>\n<\/div>

<\/i>How to avert a 20 \u20ac fine for improper return?<\/h6>

If you have returned a bike improperly, you can avert the usual fee of 20 \u20ac by renting the bike again and returning it properly. The successive rentals of the same bike are merged.<\/p>\n

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20\u20ac fine will be waved.<\/p>\n<\/div>

<\/i>How do I pay for nextbike Nieder\u00f6sterreich, how is billing done and where can I retrieve the invoices for my trips?<\/h6>

If you have specified a credit card as the payment method, the fees for your trips will usually be debited 24 hours after your rental.<\/p>\n

With the direct debit payment method, we debit the open fees monthly from your bank account.<\/p>\n

You can view your rental history and direct debit invoices in your customer account at any time. Log in via the website. Please note that invoices are only available after the end of the month.<\/p>\n<\/div>

<\/i>I have discovered an incorrect debit in my customer account, what can I do?<\/h6>

Please contact our customer service by app, hotline or email to correct any miscalculations. Please provide us with all necessary information about the rental \/ tariff \/ customer account in order to be able to understand the case. Our customer service can be contacted via app under support, via the hotline stated in the footer of the system’s website or via nextbike@radland.at<\/a>.<\/p>\n<\/div><\/div>

<\/i>When will I receive my invoices?<\/h6>

Invoices are available for SEPA direct debit only. You can download your invoices after the end of the respective month in your customer account via the website under “Account status”.<\/p>\n<\/div>

<\/i>How can I cancel my account and what happens to my remaining balance?<\/h6>

You can cancel your account in your settings in the app or by logging in to our website.<\/p>\n

Alternatively, you can send us your cancellation by email to nextbike@radland.at<\/a> or by post (address in the website footer).<\/p>\n

Any remaining credit will be refunded. Exceptions to this are usually travel credit acquired through loyalty programs or similar. This is not payable.<\/p>\n<\/div>

<\/i>How can I contact the customer service?<\/h6>

You can reach the nextbike Nieder\u00f6sterreich customer service at 02742 22 99 01<\/a>, nextbike@radland.at<\/a> or via App Support function.<\/p>\n<\/div>

<\/i>What happens if my customer account is in the red?<\/h6>

If your account goes into the red because open sums cannot be debited, your account will be temporarily deactivated until the open sum has been paid. Please check if you have a valid means of payment.<\/p>\n<\/div>

<\/i>How do I activate my customer account?<\/h6>

To activate your customer account, you must provide a means of payment. This will be verified by debiting \u20ac1. This is not a fee, the \u20ac1 will be available to you later as rental credit. The possible payment methods are displayed in the app or on the website.<\/p>\n

After successfully debiting your credit card, Apple Pay, Google Pay or cell phone bill, your customer account will be activated immediately.<\/p>\n<\/div><\/div><\/div>

Rent, park and return<\/h3><\/div>
<\/i>What do I do if my bike has a defect?<\/h6>

Defects can easily be reported via the support function in our app. Please check the bike for obvious defects before starting your journey or before renting it and inform us of any damage so that the bikes can be locked and repaired as quickly as possible. If you went off with a bike and only then notice a defect, end your ride and call our service. Only then can we cancel the ride and register the bike for repair.<\/p>\n

Unfortunately, we cannot refund any fees if you have continued using the bike despite obvious defects.<\/p>\n<\/div>

<\/i>How does nextbike Nieder\u00f6sterreich work?<\/h6>

Register easily and for free via app or website. Bikes can be rented via the nextbike app.<\/p>\n<\/div>

<\/i>The return was not successful. What should I do?<\/h6>

Please report failed returns immediately to our customer service via app support or the hotline and have the bike number, the parking location and the actual use time ready. Our customer service can be contacted via app under support or via the hotline stated in the footer of the system’s website.<\/p>\n

Don\u2019t worry about possible charges if our customer service can\u2019t deal with your case right away. No charges apply as long as you tried to contact them right away.<\/p>\n<\/div>

<\/i>Can I rent my bike in one city and return it in another?<\/h6>

Within Lower Austria, you can return the bike to any nextbike station. If you want to travel abroad with a bike, you must report this. The borrowed bike must be returned in Lower Austria. Otherwise we have to charge extra service fees for the return.<\/p>\n<\/div>

<\/i>Can I rent nextbike Nieder\u00f6sterreich bikes without an app or without an internet-enabled mobile phone?<\/h6>

Yes, bikes can alternatively be rented via the hotline. <\/p>\n<\/div>

<\/i>How do I recognize an official station?<\/h6>

All stations are marked with large markers on the map in the app or on the website (the small markers indicate individual bikes). You can recognize official stations on site by the information board with information about nextbike.
\nIf bikes are not returned to stations, we reserve the right to charge a service fee of \u20ac20.<\/p>\n<\/div>

<\/i>How do I return my nextbike Nieder\u00f6sterreich bike?<\/h6>

Return the bike to an official station and close the lock. Cargo bikes are available at the Altabachgasse station in Wiener Neustadt and M\u00fchlbach-Ost in St. P\u00f6lten and must be returned to one of these stations.<\/p>\n

Close the lock by pressing the small lever down until it engages. The bike will be returned automatically. Check the return in your app. In all cases, use the app to check whether the return was successful and inform customer service if this is not the case.<\/p>\n<\/div><\/div>

<\/i>Can I rent several bikes parallely with one customer account?<\/h6>

You can rent up to four bikes at a time using one customer account. Booked tariffs and special conditions usually only apply to the first bike.<\/p>\n<\/div>

<\/i>How to avert a 20 \u20ac fine for improper return?<\/h6>

If you have returned a bike improperly, you can avert the usual fee of 20 \u20ac by renting the bike again and returning it properly. The successive rentals of the same bike are merged.<\/p>\n

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20\u20ac fine will be waved.<\/p>\n<\/div>

<\/i>The frame lock does not open. What shall I do?<\/h6>

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.<\/p>\n

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.<\/p>\n<\/div>

<\/i>Can I park my bike during the rental?<\/h6>

Yes, you can.<\/p>\n

Activate the park mode in the app and then close the lock (attention: If you close the lock before the park mode has been activated, the bike will be returned immediately). To continue cycling, end the park mode in the app and the lock will open automatically. Never end the park mode from afar.<\/p>\n

The rental stays active during the park mode and will be charged as usual.<\/p>\n<\/div>

<\/i>What happens if I return my bike away from stations?<\/h6>

If you return your bike away from a station, a service fee of at least \u20ac20 will be charged. Use your app to find the nearest station.<\/p>\n<\/div>

<\/i>Why do I have to pay a 20 \u20ac service fee (even though I returned the bike where I rented it)?<\/h6>

A service fee of at least \u20ac20 will be charged if a bike is returned outside an official station in Lower Austria.
\nIt does not matter if the bike has already been rented off a station. The service fee of the previous user does not cover the misconduct of the next user.<\/p>\n<\/div>

<\/i>Where can I return my bike?<\/h6>

In Lower Austria, bikes may only be returned to official nextbike stations in participating municipalities. You can easily see where the nearest station is located on the location map in your nextbike by TIER app or on the website.<\/p>\n

Participating municipalities are stated here<\/a><\/em>.<\/p>\n

Bikes may only be returned to the system in which they were rented. The following stations in Vienna are excluded from this: BHF Liesing, H\u00fctteldorf BHF U4 (Franz Schimonpark), U6 Perfektastra\u00dfe and Stammersdorf\/Bahnhofsplatz. These locations are so-called “”twin stations””, where nextbike bikes from Lower Austria can be returned, too. Virtual WienMobil stations are also set up at these locations so that you can switch to a WienMobil bike if you want to continue cycling in Vienna.<\/p>\n

If nextbike bikes are returned illegally in Vienna or Burgenland outside the locations listed above, an additional service fee of \u20ac20 will be charged.<\/p>\n<\/div><\/div><\/div>

Our bikes<\/h3><\/div>
<\/i>What is the maximum load of the bikes?<\/h6>

The maximum load of our bikes and e-bikes is 100 kg, of which a maximum of 5 kg may be transported in the basket.<\/p>\n

Find the information about the maximum load for cargobikes on the stickers on the transport boxes.<\/p>\n<\/div><\/div>

<\/i>What bike types does nextbike Lower Austria offer?<\/h6>

nextbike Lower Austria offers comfortable unisex 3-speed city bikes and 2 Bakfiets cargo bikes.<\/p>\n<\/div><\/div><\/div>

Tariffs and conditions<\/h3><\/div>
<\/i>How do I link my nextbike Nieder\u00f6sterreich account with a partner to benefit from special conditions? Where does the discount apply?<\/h6>

Link a partner in your app under ‘Wallet’. Unless stated otherwise, special conditions through partner cooperations apply only in the respective city or in the respective network system. Furthermore, the discount only applies to the first bike if several bikes are rented in parallel. Detailed conditions can be found on the pricing, CAMPUSbike or partner page of the respective website of the system. If you don’t know the system’s website, please use the location search.<\/p>\n<\/div>

<\/i>Do I have to notify a change to my partner card number?<\/h6>

Yes, the validity of the card number is checked annually and invalid card numbers are deleted. Therefore, make sure you keep your card numbers up to date in your nextbike account. The tariff advantage ends automatically after one year.<\/p>\n<\/div><\/div>

<\/i>How can I cancel subscriptions?<\/h6>

Subscriptions that don’t prolong automatically do not have to be cancelled. Subscriptions with automatic renewal can be cancelled in the app.<\/p>\n

Information about renewal and cancellation periods can be found in the conditions of the respective subscription in the Wallet of your app.<\/p>\n<\/div>

<\/i>How much does nextbike Nieder\u00f6sterreich cost and what tariffs are available?<\/h6>

The first 15 or 30 minutes are free with every rental in Lower Austria (depending on the location, see Tariffs<\/a>).\u00a0 The daily rate is \u20ac15.<\/p>\n

With the \u00d6BB VORTEILSCARD or a VOR annual ticket (VOR Jahreskarte or VOR KlimaTicket), you travel for free for the first hour of every journey. This also applies to the Vienna core zone. To do this, you must enter the card number in your customer account under ‘Wallet’. Make sure that the card is valid. The discounted rate only applies to one rented bike at a time, if several are rented at the same time.<\/p>\n

\u00d6AMTC club card members receive a 50% discount on all nextbike rides. This means that the hourly rate is \u20ac0.50 and the daily rate is \u20ac5. To do this, log in to the \u00d6AMTC website and get the discount code, which you enter in the nextbike app under ‘Wallet’ under \u00d6AMTC club card.<\/p>\n

With the Nieder\u00f6sterreich-CARD, a day trip (up to 24 hours) with a bike is free of charge.
\nOnly one card can be linked per account.<\/p>\n<\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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