Frequently Asked Questions

Register easily and for free via app or website. Bikes can be rented via the nextbike by TIER app or the hotline.

You can reach the nextbike Niederösterreich customer service at 02742 22 99 01, nextbike@radland.at or via App Support function.

Please contact our customer service by app, hotline or email to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case. Our customer service can be contacted via app under support, via the hotline stated in the footer of the system’s website or via nextbike@radland.at.

In Lower Austria, bikes may only be returned to official nextbike stations in participating municipalities. You can easily see where the nearest station is located on the location map in your nextbike by TIER app or on the website.

Participating municipalities are stated here.

Bikes may only be returned to the system in which they were rented. The following stations in Vienna are excluded from this: BHF Liesing, Hütteldorf BHF U4 (Franz Schimonpark), U6 Perfektastraße and Stammersdorf/Bahnhofsplatz. These locations are so-called “”twin stations””, where nextbike bikes from Lower Austria can be returned, too. Virtual WienMobil stations are also set up at these locations so that you can switch to a WienMobil bike if you want to continue cycling in Vienna.

If nextbike bikes are returned illegally in Vienna or Burgenland outside the locations listed above, an additional service fee of €20 will be charged.

You can sign up for free via the website or app.

If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20€ fine will be waved.

Nextbike by TIER is available in over 300 cities worldwide, including Berlin, Warsaw, Budapest, Glasgow and Riga. Use the location search.

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.

To activate your customer account, you must provide a means of payment. This will be verified by debiting €1. This is not a fee, the €1 will be available to you later as rental credit. The possible payment methods are displayed in the app or on the website.

After successfully debiting your credit card, Apple Pay, Google Pay or cell phone bill, your customer account will be activated immediately.

To verify your payment method and to activate your account, your bank account will be debited with 1 €. However, this is not a registration fee, but can be used as your starting credit.

You can sign up for free via the website or app.

Probably open sums could not be debited from your bank account or there is no means of payment deposited. Please check this in your customer account and contact customer service if in doubt.

To change your phone number, please contact our customer service at nextbike@radland.at. Send the email from the email address you use for your account.

If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20€ fine will be waved.

If you have specified a credit card as the payment method, the fees for your trips will usually be debited 24 hours after your rental.

With the direct debit payment method, we debit the open fees monthly from your bank account.

You can view your rental history and direct debit invoices in your customer account at any time. Log in via the website. Please note that invoices are only available after the end of the month.

Please contact our customer service by app, hotline or email to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case. Our customer service can be contacted via app under support, via the hotline stated in the footer of the system’s website or via nextbike@radland.at.

Invoices are available for SEPA direct debit only. You can download your invoices after the end of the respective month in your customer account via the website under “Account status”.

You can easily cancel your account in your customer account via login on our website. Log in and click on “Close account”. Remaining credit will be automatically refunded.

Alternatively you can send us your cancellation by e-mail to nextbike@radland.at or by post (address to be found in the website footer).

You can reach the nextbike Niederösterreich customer service at 02742 22 99 01, nextbike@radland.at or via App Support function.

If your account goes into the red because open sums cannot be debited, your account will be temporarily deactivated until the open sum has been paid. Please check if you have a valid means of payment.

To activate your customer account, you must provide a means of payment. This will be verified by debiting €1. This is not a fee, the €1 will be available to you later as rental credit. The possible payment methods are displayed in the app or on the website.

After successfully debiting your credit card, Apple Pay, Google Pay or cell phone bill, your customer account will be activated immediately.

With a nextbike by TIER account you can use almost all nextbike affiliated bike sharing systems worldwide. However, for some systems a separate registration in the respective system is necessary. This applies to the MVG-Rad Munich, VAG_Rad Nuremberg, Mol Bubi Budapest / Hungary, Sitycleta / Las Palmas de Gran Canaria and Bilbaobizi in Bilbao / Spain. In some systems, bikes can be rented without re-registration, but only via the local app. This applies to Veturilo Warsaw / Poland, among others.

Defects can easily be reported via the support function in our app. Please check the bike for obvious defects before starting your journey or before renting it and inform us of any damage so that the bikes can be locked and repaired as quickly as possible. If you went off with a bike and only then notice a defect, end your ride and call our service. Only then can we cancel the ride and register the bike for repair.

Unfortunately, we cannot refund any fees if you have continued using the bike despite obvious defects.

Register easily and for free via app or website. Bikes can be rented via the nextbike by TIER app or the hotline.

Please report failed returns immediately to our customer service via app support or the hotline and have the bike number, the parking location and the actual use time ready. Our customer service can be contacted via app under support or via the hotline stated in the footer of the system’s website.

Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.

Within Lower Austria, you can return the bike to any nextbike station. If you want to travel abroad with a bike, you must report this. The borrowed bike must be returned in Lower Austria. Otherwise we have to charge extra service fees for the return.

Yes, bikes can alternatively be rented via the hotline.

All stations are marked with large markers on the map in the app or on the website (the small markers indicate individual bikes). You can recognize official stations on site by the information board with information about nextbike.
If bikes are not returned to stations, we reserve the right to charge a service fee of €20.

Return the bike to an official station and close the lock. Cargo bikes are available at the Altabachgasse station in Wiener Neustadt and Mühlbach-Ost in St. Pölten and must be returned to one of these stations.

Close the lock by pressing the small lever down until it engages. The bike will be returned automatically. Check the return in your app. In all cases, use the app to check whether the return was successful and inform customer service if this is not the case.

If the station does not have fixed bicycle racks, the bike will be locked to itself.

As a general rule, nobody should be hindered by the parked bike.

Please note the following:

The bike may not be parked or returned:
a) at traffic lights
b) parking ticket machines or parking meters
c) at road signs
d) on sidewalks, if this results in a passage width of less than 1.50 m
e) in front of, at and on escape routes and firefighter access zones
f) where this conceals the stationary advertising of a third party
g) by locking to fences of private or public houses and establishments
h) on public transport platforms and bus platforms
i) at public bicycle racks

In case of contravention we reserve the right to charge a service fee.

You can rent up to four bikes at a time using one customer account. Booked tariffs and special conditions usually only apply to the first bike.

If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20€ fine will be waved.

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.

Yes, you can.

Activate the park mode in the app and then close the lock (attention: If you close the lock before the park mode has been activated, the bike will be returned immediately). To continue cycling, end the park mode in the app and the lock will open automatically. Never end the park mode from afar.

The rental stays active during the park mode and will be charged as usual.

If you return your bike away from a station, a service fee of at least €20 will be charged. Use your app to find the nearest station.

A service fee of at least €20 will be charged if a bike is returned outside an official station in Lower Austria.
It does not matter if the bike has already been rented off a station. The service fee of the previous user does not cover the misconduct of the next user.

In Lower Austria, bikes may only be returned to official nextbike stations in participating municipalities. You can easily see where the nearest station is located on the location map in your nextbike by TIER app or on the website.

Participating municipalities are stated here.

Bikes may only be returned to the system in which they were rented. The following stations in Vienna are excluded from this: BHF Liesing, Hütteldorf BHF U4 (Franz Schimonpark), U6 Perfektastraße and Stammersdorf/Bahnhofsplatz. These locations are so-called “”twin stations””, where nextbike bikes from Lower Austria can be returned, too. Virtual WienMobil stations are also set up at these locations so that you can switch to a WienMobil bike if you want to continue cycling in Vienna.

If nextbike bikes are returned illegally in Vienna or Burgenland outside the locations listed above, an additional service fee of €20 will be charged.

The maximum load of our bikes and e-bikes is 100 kg, of which a maximum of 5 kg may be transported in the basket.

Find the information about the maximum load for cargobikes on the stickers on the transport boxes.

nextbike Lower Austria offers comfortable unisex 3-speed city bikes and 2 Bakfiets cargo bikes.

Link a partner in your app under ‘Wallet’. Unless stated otherwise, special conditions through partner cooperations apply only in the respective city or in the respective network system. Furthermore, the discount only applies to the first bike if several bikes are rented in parallel. Detailed conditions can be found on the pricing, CAMPUSbike or partner page of the respective website of the system. If you don’t know the system’s website, please use the location search.

Yes, the validity of the card number is checked annually and invalid card numbers are deleted. Therefore, make sure you keep your card numbers up to date in your nextbike account. The tariff advantage ends automatically after one year.

Tariffs that don’t prolong automatically do not have to be cancelled. Tariffs with automatic renewal can be cancelled in the app.

The first 30 minutes are free with every rental in Lower Austria. After that, each additional half hour costs €1. The daily rate is €15.

With the ÖBB VORTEILSCARD or a VOR annual ticket (VOR Jahreskarte or VOR KlimaTicket), you travel for free for the first hour of every journey. This also applies to the Vienna core zone. To do this, you must enter the card number in your customer account under ‘Wallet’. Make sure that the card is valid. The discounted rate only applies to one rented bike at a time, if several are rented at the same time.

ÖAMTC club card members receive a 50% discount on all nextbike rides. This means that the hourly rate is €0.50 and the daily rate is €5. To do this, log in to the ÖAMTC website and get the discount code, which you enter in the nextbike app under ‘Wallet’ under ÖAMTC club card.

With the Niederösterreich-CARD, a day trip (up to 24 hours) with a bike is free of charge.
Only one card can be linked per account.